Buyer policy
Refunds & digital delivery
Last updated September 17, 2026 · Applies when SADAIAdvisor checkout is activated.
We sell self-guided digital educational resources. We want you to receive the exact files described at checkout and to have a straightforward way to ask for help if a delivery or access problem occurs. This policy is part of our Terms of Sale and does not limit a consumer right that cannot lawfully be limited.
How digital delivery works
Once payment is successfully completed through the connected Lemon Squeezy checkout, the order confirmation and digital-delivery instructions are sent to the email address used for the purchase. Your product page and checkout will identify what is included. A package may contain PDFs, editable Word files, a Start Here guide, a README, audio tracks, or another clearly named resource.
Keep a local copy of the files after you download them. If you cannot find the delivery email, check your spam or promotions folder first. If the link does not work, a file is missing, or the delivered item materially differs from the stated order, email support@sadaiadvisor.com.
The $19 365-Day Work-It-Through Promise
This promise applies only to How to Become a SADAI: The Practical Path to Senior AI Advisory at its $19 purchase price. We take the refund risk; you take one honest step. Read the guide, complete an assessment or workbook, build one real piece of practice evidence, and give the work time to become useful.
If you make that good-faith effort and, within 365 days of purchase, decide that the complete $19 package was not worthwhile, email us. We will refund the purchase price. There is no separate form to complete and no need to return digital files; you may keep the materials.
To use this voluntary promise, briefly identify the resource or resources you used in your email. It is for buyers who genuinely tried the material, not for a purchase that was never opened or a request made without any attempt to use the package. This promise covers the purchase price only. It does not promise employment, clients, income, promotion, savings, implementation results, certification, or another professional outcome.
30-day refund policy for other paid products
Every other paid SADAIAdvisor digital product—including add-ons, standalone kits, and premium packages—is covered by a 30-day refund policy. You may request a refund within 30 calendar days of purchase by emailing support@sadaiadvisor.com with the order number, purchase email, and product name.
We will review and process an eligible refund through the original payment method or another lawful method agreed with you. We may investigate reported fraud, unauthorized payment, duplicate requests, or misuse through the payment provider and lawful processes. This policy does not reduce any applicable consumer right, warranty, chargeback right, or other remedy.
Price, updates, and access
The price, currency, items included, and any optional additions are shown before you submit payment. A later change to a product or price will not change an order already completed. Unless a product page expressly says otherwise, a purchase includes the version described at the time of purchase; it does not promise lifetime access, future updates, coaching, certification, a recorded audio edition, or a particular update schedule.
For refunds, delivery issues, or access assistance, write to support@sadaiadvisor.com. Our mailing address is Ezek Nacach, doing business as SADAIAdvisor, 5425 Oberlin Dr., Ste 205, San Diego, CA 92121, USA.